Refund Policy

This policy explains how refunds work for Alveta.ai subscriptions and wallet top-ups.

Subscription Plans

Subscribing or upgrading charges the full plan price immediately. If you believe you were charged in error, or you want to cancel shortly after subscribing, contact support within 7 days of the charge and we'll review your request.

Cancelling a subscription stops future billing, but you keep access to your current plan until the end of the billing cycle you already paid for — we don't prorate a refund for the unused portion of a cancelled cycle. Downgrading takes effect at your next renewal rather than immediately, so no refund is owed for the difference.

Wallet Top-Ups

Wallet credit is used to pay for AI usage (per-message costs based on the models you use). Because credit can be spent as soon as it's added, top-ups are generally non-refundable once any portion of the balance has been used. An unused top-up may be refunded if requested promptly after purchase.

How to Request a Refund

Contact our support team through the app with your account email and the transaction you're asking about. Include as much detail as you can (date, amount, plan or top-up) so we can look it up quickly.

Processing Time

Approved refunds are returned to your original payment method and may take several business days to appear, depending on your bank or card issuer.

Contact

For any billing question, reach out to our support team through the app.